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Welcome to our new Support Site |
 Apex Distribution LLC® and THEWINDSURFMAN would like to thank all of our present and future eBay® customers for visiting IPOsupport.com – our state-of-the-art CUSTOMER and TECHNICAL SUPPORT web-portal. Not only does this website offer a wealth of product information and detailed answers to the most common customer queries, it is also fully customer interactive. At any time of day a customer can track his/her package, make a credit card payment, read supplemental and/or updated product information, generate a Return Authorization Number and print a corresponding shipping label, and much more. We are committed to ensuring that your transaction with us is both enjoyable and hassle-free. Please do not hesitate to contact us if you have additional questions or comments. Terms & Conditions: 1. Apex Distribution LLC® is absolutely NOT A DROP SHIPPER. We will never advertise a product for sale on eBay® that we do not presently have in-stock in our own warehouse and ready to ship immediately upon the close of the auction. We pride ourselves in being among the fastest and safest shippers on eBay® . Most orders will ship the same business day that payment is received. In the rarest of circumstances, an order may ship up to 5 business days following the close of the auction. 2. TERMS OF SALE: We guarantee that all merchandise purchased through any of our eBay® auctions will arrive at the customer’s location in perfect “as described” working condition. If the product becomes defective within 30 days of the close of the auction we will replace it after it is returned to us. We do not offer refunds on any auction sales as we incur irrecoverable eBay® fees associated with each sale. By bidding on any of our auctions you are affirming that you have read the Terms of Sale and intend to abide by these terms. 3. SHIPPING: We ship all eBay® auction merchandise through either the United Parcel Service® (UPS®) or the United States Postal Service. Imperial Products Online LLC® ships Monday through Friday (except for recognized Federal or Postal Holidays). 4. INTERNATIONAL CUSTOMERS: If you live outside of the United States and a flat shipping rate is not indicated in the auction for your country, please email us to request a shipping rate PRIOR TO BIDDING on the auction. In your email, please specify the auction(s) you intend to bid on, the quantity of each product, and your complete shipping address so that we can provide you with an accurate shipping rate. 5. PAYMENT: We are happy to accept payment via PAYPAL®, any MAJOR CREDIT CARD, CHECK, MONEY ORDER or WIRE TRANSFER. Upon the close of your auction, if you would like to render payment with a major credit card, please visit our secure credit card checkout page within this website . |
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